TripFix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect,
use, disclose, and safeguard your personal information when you use our flight compensation claim services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
Identity Information: Name, email address, phone number, date of birth
Signature: Electronic signature for claim authorization
2.2 Automatically Collected Information
When you access our Services, we automatically collect:
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, clicks, navigation paths
Cookies and Tracking: See our Cookie section below
Log Data: Server logs, error reports, performance metrics
2.3 Information from Third Parties
We may receive information about you from:
Airlines and travel providers
Authentication services
Payment processors
Public databases and regulatory authorities
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
Process and submit your compensation claims
Communicate with airlines on your behalf
Verify your identity and eligibility
Provide customer support
Send claim status updates and notifications
3.2 Service Improvement
Analyze usage patterns and trends
Develop new features and functionality
Train our document classification systems
Improve user experience and interface
3.3 Legal and Security
Comply with legal obligations and regulations
Prevent fraud and abuse
Enforce our Terms of Service
Protect our rights and property
Maintain security and integrity of our systems
4. How We Share Your Information
We may share your personal information with:
4.1 Essential Service Partners
Airlines: To submit and process your compensation claims
Payment Processors: To transfer compensation to you
Cloud Service Providers: For secure data storage and processing
Email Services: For communication delivery
4.2 Legal Requirements
We may disclose your information when required by law, such as:
In response to legal process or government requests
To enforce our Terms of Service
To protect rights, property, or safety
In connection with fraud prevention
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information:
Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Strict authentication and authorization protocols
Secure Storage: Documents and signatures stored in encrypted private storage
Regular Audits: Security assessments and vulnerability testing
Employee Training: Staff trained on data protection practices
While we strive to protect your information, no method of transmission over the internet is 100% secure.
You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information for as long as necessary to:
Provide our Services and process your claims
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements
Support legitimate business purposes
After this period, we will securely delete or anonymize your information, unless longer retention is required by law.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information (subject to legal requirements)
Portability: Receive your data in a structured, machine-readable format
Restriction: Request limitation on processing of your data
Objection: Object to certain types of processing
Withdraw Consent: Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us using the information provided at the end of this policy.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Authenticate your account
Analyze site traffic and usage patterns
Improve functionality and user experience
You can control cookies through your browser settings. Note that disabling cookies may affect functionality.
9. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
We encourage you to review their privacy policies.
10. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information
from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence.
We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy
and applicable laws.
12. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated
policy on our website with a new "Last Updated" date. Your continued use of our Services after such changes
constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: