1. Agreement to Terms
By accessing and using TripFix's services ("Services"), you agree to be bound by these Terms of Service ("Terms").
If you do not agree to these Terms, please do not use our Services.
2. Description of Services
TripFix provides flight compensation claim submission and management services. Our Services include:
- Collection and processing of flight disruption information
- Document collection and classification
- Claim submission to airlines on your behalf
- Communication management with airlines
- Status tracking and updates
3. Authorization and Representation
By submitting a claim through TripFix and providing your electronic signature, you:
- Authorize TripFix to act as your representative in all matters related to your flight compensation claim
- Grant permission for TripFix to submit documentation and communicate with airlines on your behalf
- Confirm that all information provided is accurate and complete to the best of your knowledge
- Acknowledge that your electronic signature is legally binding and equivalent to a handwritten signature
4. Electronic Signatures
You agree that your use of electronic signatures in our Services:
- Constitutes your intent to be legally bound by these Terms
- Represents your agreement to the specific authorization for each claim
- Will be stored securely and may be used as evidence of your authorization
- Complies with applicable electronic signature laws and regulations
5. User Obligations
You agree to:
- Provide accurate, current, and complete information
- Upload valid and authentic documentation related to your claim
- Respond promptly to requests for additional information
- Not submit fraudulent, false, or misleading claims
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
6. Document Handling
When you upload documents to TripFix:
- You grant us permission to process, store, and submit these documents to relevant parties
- You confirm you have the legal right to share these documents
- Documents will be stored securely and encrypted
- We may use automated systems to classify and process documents
- Documents will be retained as required by law or as necessary for your claim
7. Fees and Payment
TripFix operates on a success-based fee structure. Our fees will be clearly disclosed before you submit your claim.
You agree to pay the applicable fees only if your claim is successful and compensation is received.
8. Service Limitations
You acknowledge that:
- TripFix cannot guarantee claim approval or specific compensation amounts
- Airlines make final decisions regarding claim eligibility and compensation
- Processing times vary and are not within TripFix's control
- Service availability may be interrupted for maintenance or technical issues
- Not all flight disruptions qualify for compensation under applicable regulations
9. Intellectual Property
All content, features, and functionality of the TripFix platform are owned by TripFix and are protected by
copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create
derivative works without our explicit written permission.
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed
by our Privacy Policy,
which is incorporated into these Terms by reference.
11. Limitation of Liability
To the maximum extent permitted by law, TripFix shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Lost profits, revenue, or data
- Damages resulting from airline decisions or delays in processing
- Unauthorized access to or alteration of your transmissions or data
- Statements or conduct of third parties
12. Indemnification
You agree to indemnify and hold TripFix harmless from any claims, damages, losses, or expenses
(including legal fees) arising from:
- Your violation of these Terms
- Your violation of any rights of another person or entity
- False, misleading, or fraudulent information you provide
- Your misuse of the Services
13. Termination
We reserve the right to suspend or terminate your access to the Services at any time, with or without notice,
for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
14. Dispute Resolution
Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration
in accordance with applicable arbitration rules, except where prohibited by law.
15. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
16. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting
the updated Terms on our website with a new "Last Updated" date. Your continued use of the Services after
such changes constitutes acceptance of the updated Terms.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Information
If you have questions about these Terms, please contact us at: